The narrative details the struggles of Jeanne, a 92-year-old resident at Brookdale Folsom, dealing with a bedbug infestation. Despite her losses and requests for communication and reimbursement from the facility, Brookdale has failed to respond appropriately or assist her.
A resident’s apartment at Brookdale Assisted Living deteriorated into chaos amid a bedbug infestation. The management failed to notify the family about the problem.